Returns & Exchanges

At Richardson Seating, we stand behind the quality of our American-made furniture and offer a 30-day return window for standard items in original condition. Please note that custom-upholstered products and commercial-grade seating may be subject to restocking fees or specific return limitations.

Return Process

• 1.
  Request Authorization

  Contact our customer service team with your order number to obtain a Return Merchandise Authorization (RMA) number before shipping any items back.

• 2.
  Prepare the Package

  Carefully pack the furniture in its original industrial packaging, ensuring all hardware and protective materials are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the return label and ship the package via a trackable carrier; we recommend insuring the shipment for the full retail value of the seating.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the returned goods for quality standards, we will process your refund to the original payment method within 7-10 business days.